Refund Policy

This Refund and Cancellation Policy forms an integral part of CMeIn's Terms of Use and applies to purchases of Credits, image generations, Location Locks, premium features and other paid digital services offered through CMeIn.

Nothing in this Policy limits any mandatory consumer right or remedy that cannot lawfully be excluded or restricted.

1. Credit Purchases

Paid Credits that have not been used may be refunded if a refund request is submitted within fourteen (14) days from the date of purchase, subject to applicable law and the conditions of this Policy.

Once Credits have been used for an image-generation request and the relevant AI processing has commenced, those Credits are considered consumed and are generally non-refundable, except where required by applicable law or expressly provided in this Policy.

Promotional, bonus, complimentary or otherwise non-paid Credits have no cash value and are not refundable or redeemable for money.

CMeIn does not operate on a recurring subscription basis unless expressly stated otherwise in connection with a particular service. Accordingly, the purchase of a Credit package does not create a recurring payment obligation.

2. AI-Generated Images

AI-generated results depend on the Reference Photos, prompts, scenes, settings and other inputs provided by the User, as well as on the inherent operation of artificial-intelligence systems.

Similarity and image quality are subjective and may vary between generations. CMeIn does not guarantee perfect identity matching, exact facial reproduction or any particular artistic, visual or photographic result.

Generation controls, including subject-size settings, background-person settings, scene or style selections, typed prompts, sliders, toggles and similar parameters, are instructions or guidance provided to the AI system and are not guarantees that every requested parameter will be reproduced precisely in the Generated Image.

A Generated Image that does not precisely follow a particular prompt, control, slider, toggle or stylistic preference does not, by itself, constitute a defect in the Services or entitle the User to a refund, replacement Credit or Retry Credit.

3. Reference Photo Quality

The quality and suitability of Reference Photos may materially affect the similarity and quality of Generated Images.

Users are encouraged to provide clear, recent and natural photographs that accurately reflect their current appearance and provide sufficient visibility of the face and relevant physical features from multiple angles.

Reference Photos that are blurry, heavily filtered, poorly lit, significantly outdated, obscure material facial features, contain sunglasses or other facial obstructions, provide insufficient angles, or otherwise provide insufficient visual information may reduce the quality or similarity of the resulting images.

Selfies and mirror selfies may also produce less reliable results where perspective, camera distance, distortion, lighting or framing make them unsuitable as Reference Photos.

CMeIn is not responsible for reduced similarity or quality to the extent reasonably attributable to unsuitable, misleading, incomplete or poor-quality Reference Photos.

4. Likeness Retry Credit

Where a Generated Image does not reasonably resemble the person depicted in the Reference Photos, as reasonably determined through CMeIn's support review process, CMeIn may provide one additional generation Credit as the remedy available under this Policy for that generation, subject to any mandatory rights under applicable law.

The assessment of likeness is inherently subjective and is not a scientific, biometric or mathematically precise measurement.

A Retry Credit: a. is provided for an additional generation attempt and has no cash value; b. may be restricted to the same User, account, generation category or similar generation request; c. may be required to be used within a reasonable period specified by CMeIn; and d. does not constitute a cash refund of the original generation.

The likeness-based Retry Credit does not apply where the reduced likeness or quality was reasonably caused by unsuitable or insufficient Reference Photos, misleading or conflicting prompts, deliberate manipulation of the generation process, misuse of the Services, violation of the Terms of Use or other circumstances attributable to the User.

CMeIn may request that the User provide improved Reference Photos before a Retry Credit is used.

5. Technical Failures

Where a generation materially fails because of a technical malfunction reasonably verified by CMeIn and attributable to CMeIn or the Services, CMeIn may, as appropriate: a. restore the Credits used for the failed generation; b. provide replacement or Retry Credits; or c. issue a refund where required by applicable law or where CMeIn determines that a refund is the appropriate remedy.

This section does not apply merely because the User dislikes the artistic result, composition, styling or subjective appearance of a successfully completed AI generation.

6. Location Locks and Other Digital Features

Where CMeIn offers a paid Location Lock or similar digital feature that requires separate activation, a refund request may be submitted within twenty-four (24) hours of purchase provided that the relevant feature has not been activated or used.

Once the Location Lock or other digital feature has been activated, used or otherwise supplied to the User, the purchase is generally non-refundable, subject to applicable law.

Any different refund conditions expressly displayed before purchase of a particular premium feature will apply to that feature.

7. Discretionary Refunds and Goodwill Credits

CMeIn may, at its discretion, provide a refund, partial refund, Retry Credit or goodwill Credit even where the User is not otherwise entitled to one under this Policy.

Such discretionary remedies do not create an obligation to provide the same or a similar remedy in any other case.

Discretionary generation-related refunds and Retry Credits are limited to a maximum of three (3) per account during the lifetime of the account.

For purposes of this limit, the following may be counted together: a. discretionary refunds relating to consumed Credits; b. Retry Credits granted for likeness-related complaints; c. customer-service goodwill Credits; and d. discretionary partial refunds relating to generation results.

After three such discretionary remedies have been granted, CMeIn may, where reasonably necessary to prevent repeated misuse, abuse or recurring generation-related disputes, restrict the account from making additional purchases or generations and may decline any further discretionary refund or Retry Credit.

This three-remedy limit does not apply to: a. refunds of unused paid Credits validly requested within the applicable fourteen (14) day period; b. refunds for an unactivated Location Lock validly requested within the applicable twenty-four (24) hour period; c. refunds or remedies required by applicable consumer-protection law; or d. refunds, Credit restoration or other remedies resulting from a verified technical failure attributable to CMeIn.

8. App Store and Google Play Purchases

Purchases made through the Apple App Store or Google Play may be processed and refunded through the applicable platform and may also be subject to that platform's refund procedures and terms.

Where a refund must be requested directly from Apple or Google, CMeIn may direct the User to the applicable platform.

9. How to Request a Refund or Retry Credit

To request a refund, Credit restoration or Retry Credit, please: a. use the Support function available through the User's account; or b. contact CMeIn at support@cmein.com.

The User should provide the email address associated with the account, the relevant order or transaction details and, where applicable, sufficient information to identify the generation concerned.

10. General Refund Rule

Except as expressly provided in this Policy or required by applicable law, consumed Credits, completed image generations, activated Location Locks, premium features and other digital services that have already been provided, activated or used are non-refundable.

The granting of any refund, Retry Credit, replacement Credit or goodwill Credit in a particular case does not constitute an admission of liability and does not create any right or expectation to receive the same or a similar remedy in any other case.